Complaints Handling Procedure

In its mission statement, the University of Greifswald commits itself to the provision of good working conditions for members of staff and students. In addition to supplying suitable resources, this also includes an open-minded work atmosphere with cooperative colleagues, high levels of individual responsibility and appropriate levels of involvement. The aim is to maintain and strengthen simple and direct communication between the various members of the University.

Conflicts still occur at an institution with almost 11,000 members. In such cases, it is important that you are able to approach competent members of staff with your problems and issues

We have introduced this structured complaints and conflict handling procedure to provide you with support for your issues and help you develop constructive solutions to your problems.